This policy explains how MetisSuiteAI collects, uses, shares, and protects information when you visit our website, create an account, or use our business operations platform and related services.
Information we collect
We collect information you provide directly, information generated through your use of the services, and limited information from connected services.
- Account and contact details, including name, business email, company, role, and login information.
- Business records you choose to enter or connect, such as contacts, leads, communications, invoices, purchasing records, campaign content, and workflow instructions.
- Transaction information, such as subscription status and payment metadata. Complete card details are handled by payment processors and are not stored by us.
- Usage, device, browser, log, cookie, and approximate location information used to operate, secure, and improve the services.
- Information received from integrations you authorize, subject to the permissions and settings you select.
How we use information
- Provide, personalize, maintain, and secure the services.
- Run the workflows and AI-assisted features you configure.
- Process transactions, provide support, and send service communications.
- Understand performance, troubleshoot issues, improve features, and prevent misuse.
- Comply with law and enforce our agreements.
AI-assisted processing
MetisSuiteAI may process prompts, business data, and workflow context to produce drafts, summaries, recommendations, or automated actions. AI output can be incomplete or inaccurate. You are responsible for reviewing output and setting appropriate approval controls before it is used externally or relied upon.
How we share information
We do not sell personal information. We may share information with service providers that help us deliver hosting, authentication, analytics, communications, payments, customer support, and AI functionality; with connected services at your direction; during a corporate transaction; or when required to protect rights, safety, and the law.
Cookies and similar technologies
We and our providers may use cookies and similar technologies for authentication, security, preferences, analytics, and service performance. You can control cookies through your browser, although disabling essential cookies may prevent parts of the services from working.
Retention and security
We retain information for as long as needed to provide the services, meet contractual and legal obligations, resolve disputes, and protect the services. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. You may also opt out of non-essential marketing communications. Send a request to hello@metissuiteai.app. We may need to verify your identity before completing a request.
Sensitive and regulated data
The services are designed for business operations and are not intended for protected health information or other specially regulated data unless MetisSuiteAI has expressly agreed in writing and the applicable service configuration supports it. Do not submit sensitive data that is not necessary for your authorized use.
International use and children
Information may be processed in countries other than where you live, subject to appropriate safeguards where required. The services are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children.
Changes and contact
We may update this policy as our services or legal obligations change. We will post the revised version here and update the date above. Questions or privacy requests may be sent to hello@metissuiteai.app.